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Can I ask for a return, exchange or refund?Due to limited amount of each product all sales are final. If we make a mistake with the order we will always take full responsibility and work to create a solution. DM us on instagram or send an email and we will make sure to work it together.
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Where do you ship to?We ship to every country with only exceptions of Russia, and Palestine. Beside standard postal shipping we also offer UPS and FedEx couriers.
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Do you offer FREE SHIPPING?Yes, we offer free postal shipping for accessories when orders is at least 70$ and for clothes if order is at least 160$.
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How long does the shipping take?UPS or FedEx: no longer that 1 week. Usually 2 - 5 working days. Postal delivery : 3 - 30 working days depending on the country of destination. We ship from Poland and for reference package from PL to USA takes abt 2 -4 weeks, abt 5 days to France. We are not responsible for the delays and take into consideration they might happen too. Remeber that if the product you purchased was a preorder add the given time to the shipping time. For example: you bought smth with 2 week preorder time and you live in Canada. Preorder is 2 weeks and postal shipping to Canada will take abt 3 weeks so you can assume the order will be there in abt 5 weeks.
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Can I track my order?If you choose postal shipping: I will send you the tracking link once I will insert package's details into the system. You can track it from here until the package will arrive to your country, after it arrives you can take the given racking number and use it in your postal shipping provider's app ( for example if you are form US you will use USPS, if from Germany then Deutsche Post, La Poste for France etc) For courier as soon as your order has been dispatched you will receive an email confirmation of your shipping details with tracking number. (UPS or FedEx)
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Do I need to pay duties and taxes?No. After purchase there are no additional costs later on.
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Can I update the shipping address on my order?If your shipping address is insufficient or incorrect, please contact us on instagram with the correct address immediately. We cannot guarantee we are able to update your shipping address and are not responsible for insufficient shipping addresses provided. If your package is unable to be delivered, it will likely be returned to us. If you are from EU: Once we will get the package back we will contact you abt paying for it's reshipping and giving us the correct address. If you are from outise EU: We won't be able to get your package back without paying for custom duties for the package's return which is abt 12$. After this let us know your correct address and pay for reshipping.
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Postal DeliveryWhen choosing this option please keep in mind that the moment order is dispatched, we loose the control over it. We do not take responsibility for possible delays and if the package won't be delivered because you missed it or used the wrong or insufficient address we will contact you to pay for the reshipping.
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I didn't claim the package from post office, what do I do?If you didn't picked up the package from your post office on time (regardless the country it usually waits about two weeks) it will sooner or later be returned to us. If that will happen once we will receive any information we will contact you about it. If you are from EU: The reshipping cost is the same as first shipping so if you have paid 10$ for shipping then reshipping will also cost 10$ If you are from outside EU: The reshipping cost will be increased by the custom duties I need to pay to get the package back, e.g. if you have initially paid 10$ for shipping then in this case reshipping cost will be 15$.
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Are the minifigures/ BrickHeadz/ other building blocks original LEGO?No. All minifigures and any other parts you'll find here are all custom made . They are 100% compatible with the original ones.
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How to use the NFC tags?If your minifig keychain comes with NFC tags inside you will get the special note with your order. Tags are located in minifig's bellys to make it both functional and discreet ( I am a virgo so those 2 are priority 🦅💥) TO USE THE NFC TAG: Block then unblock your phone to see the main screen. After it lighted up press the top of the phone to the minifig's belly. The link with redirection to the product's page will pop up. Click the link and you are here. All done, now make sure to leave a review!
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How to glue the minifigures in keychains?If your minifigure came with additional/optional pieces you'd first need to check what would be the most convenient way to carry it and them permanently glue it. This is important because sometimes characters might come with oversized cloaks or spiky details that could get caught if wearing them among other keyrings. The easiest and most accessible way to do it so to go LEGO Movie villain route and just use... superglue. I know, I know but this way you can be sure that even if some parts will be accidentally pulled or get caught onto something nothing will detach and be lost so below I am giving you full guide on best ways to glue the pieces. NECK, HEAD AND HAIR. 1. If minifigure comes with additional head or faces then choose which one you wanna assemble permanently. 2. Remove the superglue's pointy tip. 3. In the circular motion slightly press the superglue's opening to the neck to leave just a tiny bit of glue on top of it and a bit on the sides of the top of the neck. 4. Quickly push the head onto the neck. Look at the character's lips to get the head alligned with the centre of the minifig. 5. Now take your hair piece now and place it on the top of the head to remember the correct position. This is important so after placing hair directly on the glue hair won't be twisted too far one way. 6. Unscrew the metal hook from hair. 7. With the same circular motion as before, press the superglue to leave a bit on the top of the head and around it. 8. Before pushing the hair hold it above the head to correct the position then slowly lower it down until it's sitted. All done. LEGS AND TORSO: 1. Assemble both pieces together but stop halfway leaving a gap. 2. Take very thin needle and deep it about half inch (1,5 cm) into super glue. 3. Get rid of the excess so you are left with the thin layer, not much superglue is needed here. 4. Press the side of the needle between the gap and rub so the superglue will stay mostly on the central parts (focus on those 2 pieces inside, rubbing the glue close to the edges might result in the leakage). 4a. If minifigure has a part that needs goes between torso and legs (it might be lower half of the coat or add ons like tail which I don't recomment to include in the final keychain bc those are fragile and might be getting caught easily beteen other metal parts) then now you should place them. 5. Now push torso and legs to close the gap. All done.
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Will you make more of the same design?No. Repeating the projects kills the creative freedom and it's just straight up boring so simply the first person who buy the project will have it. Since we also go with the sustainable spirit lots of our projects are made on vintade garments which can only assure you that you are the only one in the world having it.
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How do I wash the clothes?All of our clothes could be washed with like regular ones. That means: Jeans/hoodies/jumpers/ T-shirts: washing machine at 40°C. Coats/backpacks/leather jackets: handwashing/dry cleaning. Follow the instructions on tags. How to wash in washing machine: remove any metal elements beforehand turn the garment inside out recommended washing temperature is 40°C (104°F) For finish we always go with acrylics or screenprint so there is no worries abt fading, washing off etc. If there will be any specific instructions regarding the washing you will find them on the garment's page.
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Will the designs on clothes wash out?No. Since 2020 I was testing all the materials and ways to provide 1st class durability and no matter what temperature you wash them in, they won't wash out or fade.
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How should I read measurements?Every piece's default measurements are given in inch so you will came across measurements that may look like this: 34 x 32 The first number (34) is the waist size and the second one (32) is inseam length. To check those measurements in cm look at the chart on your left and you'll get something like this: Waist 34" = 86 cm Inseam 32" = 81 cm Keep in mind: waist size is measured in circuit (doubled size) thigh, knee and leg opening are not measured in circuit (singular size) total length is measured from the top of waist to the leg opening
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What materials/techniques are used for projects?Sewing: (upcycled materials only) mostly heavy weight denim and all good quality fabrics we will find at thrift stores, leather Painting: acrylic fabric paints, fabric medium, leather paints Other designs: heat press, heat press sheets, screenprinting, crocheting, hand stitching, studs, safety pins, chains, belts, metalwork, soldering
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