Question 1

US Tarrifs (paused shipping)

Accepted Answer

Since 25th august Poland like many other countries has paused postal shipping to US because of the logistic issues new Trump's policies has caused (removing "the minimis": being able to ship packages below 800$ without the need to pay custom duties). When the issue is gonna be solved?NO IDEA. Since we are Poland and not US  based shop we do not follow US politics, neither know about any new Trump's administration updates.  Our knowledge on the topic is limited to checking for updates on our Polish Post site or asking directly in the post offices.Can I cancel my order?Yes, our orders were open for US citizens a while after the tarrifs came into fruition bc we just assumed it's gonna go back to normal after maybe 2/3 MONTHS MAX. If you made a purchase feel free to reach us out and we are gonna send you a full refund.Can I still make a purchase with courier shipping?Not anymore. It was an option for a while but recently majority of the shipping couriers has backed away from shipping to US and the few remaining companies has increased the prices sm to the point it doesn't make sense to still offer this option. (Also filling up all the forms needed to ship single figure was very time consuming for us)

Question 2

How long does the shipping take?

Accepted Answer

Courier: no longer that 1 week. Usually 2 - 5 working days.
Postal delivery(Unregistered/Global Express) : 1-4  weeks depending on the country of destination.  Go to checkout to see how this applies to you depending on your location.

We ship from Poland so for reference package from here to USA takes abt 3 weeks to arrive, abt 1 week to France. We are not responsible for the delays and take into consideration they might happen too.

Remeber that if the product you purchased was a preorder add the given time to the shipping time. For example: you bought smth with 2 week preorder time and you live in Canada. Preorder is 2 weeks and postal shipping to Canada will take abt 3 weeks so you can assume the order will be there in abt 5 weeks.

Question 3

What shipping options are you providing?

Accepted Answer

Unregistered Postal Shipping - around 5/6$, the cheapest available option but once the package is dispatched you can't track it

Global Express - around 15-18$, this is the fastest option you can track. Once the package is shipped you'll receive both tracking number and tracking link on your email.

Courier Shipping - for this option we will mainly use our polish courier companies. They are reliable and on the cheaper side and since most of them is new their customer service and overal experience is amazing . Depending on the country of destination sometimes we would also use other couriers based on their reviews. WE DO NOT SHIP WITH UPS (they might be on the cheaper side but from my experiences they don't do their job well)

❌ No Longer Available: Postal Shipping
That was our standard option but bc of the changes in EU regulations going into life since 1st january 2026 this option is no longer availble and it's a pity because it was a perfect mix between it being cheap and offering the option to track the package.

Question 4

Do you offer free shipping?

Accepted Answer

Yes ! We offer free unregistered shipping for orders over 30$ and free Global Express shipping over 100$. We offer free courier shipping as well but minimal order value varies between countries so you need to see how this applies to you at checkout.

Question 5

Where do you ship to?

Accepted Answer

We ship to every country worlwide except:❌Russia❌Israel❌USA

Question 6

Where can I track my order?

Accepted Answer

Global Express / Courier Shipping:
after package is prepared/shipped you'll receive a tracking number and tracking link on your email. You can also find the shipping info by going to My Account > My Orders.
If you already have a tracking number just place it here :)

Unregistered Postal Shipping: for this shipping method tracking is not available!
It's the cheapest option since package is shipped as "letter" and it doesn't get assigned tracking number. If you want to track the package then choose different shipping method, either Global Express or Courier Shipping.

Question 7

Can I ask for a return, exchange or refund?

Accepted Answer

Due to limited amount of each product all sales are final. If we make a mistake with the order we will always take full responsibility. Just dm us on instagram or send us an email and we will make sure to work on solution together.NOTE: if you are a US citizen and made a purchase after tarrifs were dropped you can hit us up and we wil send you a full refund.

Question 8

Do I need to pay duties and taxes?

Accepted Answer

No. After purchase there are no additional costs later on.

Note: it's possible it can change for US considering the Trumps tarrifs

Question 9

Can I update/change the shipping address on my order?

Accepted Answer

If your shipping address is insufficient or incorrect, please contact us on irritatedstudio@gmail.com or instagram with the correct address immediately.

If the package wasn't shipped yet then no worries, changing the shipping details is no issue. The things complicate when it was already shipped. We cannot guarantee we are able to update your shipping address and are not responsible for insufficient shipping addresses provided.  If your package is unable to be delivered, it will likely be returned to us (it usually takes 2-3months). Once it does we will contact you about the reshipping costs and any xtra fees if they came on the way of reclaiming the package (eg. custom duties if you are outside EU).

Here's little more in depth explanation for your chosen shipping option:

Unregistered Postal Shipping - once package leaves our hands we loose control over it, you can try contacting your local post office around the estimated delivery time to solve this.

Global Express - since here we have a tracking number then if package hasn't left the country there is still a small chance we could do something about it. If it has left the country then here as well: we loose control over it and it's now up to you to contact your local post office.

Courier - this shipping option should have the highest chances of package redirection but here just like with other options: we can't give you a guarantee. For maximising the chances of success you should also reach out to them from the sam email you have placed order in our shop (it's the mail they will have in their system so it's gonna be easier for them to verify you are the true package receiver).

Question 10

I didn't claim the package from post office, what do I do?

Accepted Answer

If package was send back to us we will contact you about the reshipping once we receive it.

Reshipping means paying for chosen shipping method again, sometimes with additional fee (fee is usually what I had to pay to relaclaim the package or custom duties, usually 3-5$)

✅To make sure you won't miss the package 
I recommend checking the tracking (global express) or/and keeping in mind the possible arrival date of the package (unregistered postal shipping). What's also worth remembering is that once package arrives, even if there was a try to deliver it to you and you don't know it because you didn't get awizo, then in most cases package will be waiting at the post office for next 2 weeks before it's gonna be send back to me. So with that knowledge you can just stop by the post office once a week (around the time of possible arrival) to ask if there is something waiting for you. This should 100% eliminate the possibility of missing the package! :)

Question 11

Responsibility statement

Accepted Answer

Please keep in mind that we do not take responsibility for possible delays and if the package won't be delivered because it was left unclaimed at the post office or the provided address was wrong. If for whatever reasons package can't be delivered to you it's gonna be eventually send back to us, in that case we will contact you to pay for the reshipping. If the mistake is on our side of course we will make sure to properly recompensate and fix any inconveniece for you.

FAQ